Critical feedback from customers and technicians can affect your business reputation. So, what can you do to make sure that you properly respond to customer criticism so that you both experience the most pleasant outcome possible?
This is the case of Oregon's Reliance Connects, a growing service provider. The company which provides a comprehensive portfolio of connectivity services to residents and businesses in Oregon and Nevada found that low-performing CPE and unreliable existing network gateways caused dissatisfaction among both customers and the technicians. Reliance Connects retired their traditional cable television platform and migrated to an Internet-based television platform since a bundled internet service package together with TV product offerings would be a more sustainable business model.
As Reliance Connects found Zyxel CPE products, the transition happened quickly due to the deployment flexibility and interoperability. Reliance Connects decided to deploy the Zyxel WAP6804 Multy Pro AC2100 Dual-Band WiFi Access Point/Extender System, EMG6726 Dual-Band Wireless AC/N Gigabit Ethernet Gateway, and VMG3927 Dual-Band Wireless AC/N VDSL2 Gateway. Michele Jones, Marketing and Sales Manager from Reliance Connects states, "The performance of the Zyxel products is head and shoulders above the competing products. Customers are happy and they're satisfied."
Highlights of implementing Zyxel Solutions
1. The EMG6726 and VMG3927 are AC2400 dual-band WiFi gateways provided the high-speed Internet access required to deliver triple-play services
2. The WAP680 is4 a WiFi extender system that delivered extreme WiFi speeds up to 2100 Mbps
3. Remote management and extensive diagnostics for quick issue resolution through TR-069 and TR-181
To know more about the success highlights of Reliance Connects, click here.